Shipping policy
Shipping Policy
Thank you for shopping with Joyful Heart Goods. Our products are created especially for you and are made to order.
Processing Time
Most orders require approximately 2–7 business days for production before shipping. Processing may take longer during holidays, high-volume periods, or when an order requires additional customization.
Processing time is separate from shipping time. Business days do not include weekends or holidays.
Shipping Rates and Delivery Estimates
Available shipping methods, rates, and estimated delivery times are shown at checkout. Delivery estimates are not guaranteed and may vary depending on the product, destination, carrier, weather, customs processing, and other circumstances outside our control.
Tracking Information
When tracking is available, you will receive a shipping-confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear after your order ships.
Multiple Packages
Products may be produced by different fulfillment partners. If your order contains multiple items, they may arrive in separate packages and on different dates. You will not be charged additional shipping because an order is divided into multiple shipments.
Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout. Because orders may enter production quickly, we cannot guarantee that an address can be changed after an order is submitted.
Additional shipping or replacement costs resulting from an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.
Delayed, Lost, or Damaged Packages
Carrier delays can occasionally occur after an order has shipped. If your tracking has not updated for an extended period or your package appears lost, contact us at thejoyfulyardhomes@gmail.com with your order number.
If your order arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery and include clear photographs of the item and packaging.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the delivery carrier, and your local post office. Then contact us so we can help review the situation.
International Orders
When international shipping is available, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. Customs processing may cause additional delays.
Contact Us
For shipping questions, contact us at: